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Access Adult Diapers and Supplies Through Medicaid with Little to No Out-of-Pocket Cost
Incontinence affects over 25 million Americans, so if you're managing it—whether for yourself or a loved one—you’re far from alone. At Paradise Medical Supplies, we’re dedicated to making it easier to obtain the right incontinence products with support and compassion.
If your doctor has recommended adult diapers or other incontinence products, Medicaid often covers these supplies, though specific coverage depends on the state and your individual plan. Reach out to us, and our friendly Product Specialists will review your plan to clarify what’s included. You can trust that our products meet strict quality standards, verified through independent testing to comply with Medicaid and the National Association for Continence.
Our team is here to provide a personalized consultation, helping you choose the best products for your needs. We handle everything—from contacting your doctor for a prescription and navigating insurance forms to ensuring discreet delivery. Plus, we’ll remind you when it’s time to reorder so you’re never without essential supplies.
Let Paradise Medical Supplies provide the care and convenience you deserve, every step of the way.
What products may be available to you?
Paradise Medical Supplies offer wide range of incontinence products
Paradise Medical Supplies Incontinence Supply Program
Discreet Shipping
We understand the importance of affordability and strive to offer reasonable pricing options for all of our customers. Discover our selection of high-quality products at unbeatable prices.
No Cost to Insurance-eligible individuals
Get incontinence products at no cost if you qualify through insurance! Our hassle-free service helps insurance-eligible individuals access the products they need with fast, discreet delivery and minimal paperwork.
Request Sample Products
After identifying the right products, you can request samples through our sample request portal. This allows you to try out the products before making a purchase, ensuring they meet your needs and preferences.
Personalized Care Plan
After you place an order, our AI-driven care tool creates a personalized incontinence care plan. It includes product education, usage tips, and recommendations to help you manage your condition. If you already know what you need, you can skip this and shop directly. At Paradise Medical Supplies, we're here to guide you through every step of your care journey.
Free Consultation
Take advantage of our free online consultation service to receive professional guidance on selecting the best products for you. Our team of experts will assess your needs and provide personalized recommendations to help you on selecting the right incontinence and medical supply. Don't hesitate to contact us to schedule your consultation.
Find out if you're incontinent
Start by taking our 15-question incontinence assessment. This quick test helps confirm if you're dealing with incontinence and pinpoints the type, providing clarity and a solid foundation for managing your condition.
Use Product Finder
Try our product finder tool, which uses an algorithm to match you with the right incontinence products based on your specific needs. By entering a few details, you'll also find your perfect size—important because 80% of dissatisfaction comes from using the wrong fit. This tool eliminates the guesswork, helping you choose the best products and sizes.
New to Paradise Medical Supplies?
Please complete the form below and we will call you back (within 2 business days) to collect the information we need to determine your eligibility to receive incontinence and bladder control supplies through your insurance plan.
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What's Autoship?With our autoship program, customers can effortlessly establish regular, recurring orders without the need for a call or site visit. This convenience ensures that busy caregivers never have to fret about running out of supplies, with products delivered straight to your doorstep precisely when needed. And should you find yourself with excess supplies, fret not! You can easily delay, modify, or cancel your shipment at any time.
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Are there Autoship discounts?Yes! We offer 5% off every recurring order of eligible products.
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I am having trouble placing my order. Can I place an order over the phone?Our warm and attentive Customer Care team is eager to assist you in placing your order. Committed to simplifying your life, we invite you to reach out to us at (303) 758-9413 or via email at support@zenguardstore.com for any inquiries, whether it's placing an order, receiving personalized product recommendations, initiating a return, or anything else you may need assistance with. We thrive on the opportunity to be of service to you!
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Can I cancel my order after I place it?We work hard to get you your order as quickly as possible, so most orders only have a 15-20 minute window for cancellations. To cancel an order, give our friendly Customer Care Team a number so we can return a call. Past the 15 minute window? We’re more than happy to help you set up a return.
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What forms of payments do you accept?We welcome payments via Visa, MasterCard, American Express, Discover, and PayPal.
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What do I do if items in my order are missing, defective, or damaged - or if I never receive my order?Our priority is always our caregivers. If you encounter any order issues, reach out to our Customer Care Team or email us at ….., and we'll ensure everything is resolved to your satisfaction.
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Does Paradise Medical Supplies take Medicaid or Medicare?We regret to inform you that we do not accept insurance, including Medicare or Medicaid. However, we're happy to provide you with an invoice that you can submit to your insurance company for reimbursement.
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Do you offer any discounts?We understand the significance of affordable, dependable products for your caregiving requirements. That's why we regularly feature rotating monthly deals on our top brands and products, along with exclusive codes sent directly to your email. Seeking even more savings? Consider our Autoship program, which grants you a 5% discount on every recurring order of eligible products. For further details or assistance in setting up Autoship, feel free to reach out to us at support@paradisemedicalsupplies.com
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How can I track my order?You'll receive an email notification when your order is placed, another when it's in transit, and a third upon delivery. Additionally, you can track your order from the Orders page under My Account. If you encounter any difficulties finding your tracking information, don't hesitate to contact our friendly Care Team representatives at support@paradisemedicalsupplies.com.
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Do you ship outside the U.S. or to overseas military addresses?Regrettably, we're only equipped to ship within the continental U.S. We apologize for any inconvenience, but this means we cannot fulfill orders to Alaska, Hawaii, U.S. territories like the Virgin Islands, overseas military addresses, or destinations outside the U.S.
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What shipping carrier does Paradise Medical Supplies use?The majority of our packages are shipped via UPS or FedEx to guarantee prompt and reliable delivery. However, in rare instances where UPS encounters an issue and another provider can expedite your order, we may opt for DHL or another reliable shipping service.
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Do you ship to P.O. boxes?Unfortunately, we're unable to deliver to P.O. boxes. However, our shipping carriers have the capability to reach nearly any location, including rural areas.
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What's your return policy?At Paradise Medical Supplies, our foremost commitment is to the caregivers we serve. With Paradise Medical Supplies happiness policy, we guarantee your satisfaction! You can return items within 30 days of the sale date for a full refund. Simply ensure the product is unopened, in its original condition, and in the original packaging.
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How can I return my order?To initiate a return, simply reach out to our friendly Customer Care Team by giving us a chat or sending an email to support@paradisemedicalsupplies.com. We're here to assist you!
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Can I return unopened packages from a case of a product?We're happy to accept unopened packages for return within 30 days of purchase. To initiate your return, please reach out to our friendly Customer Care Team through chat or emailing us at support@paradisemedicalsupplies.com. We're here to assist you!
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What sizes are available for your diapers and briefs?We offer a range of sizes to accommodate various needs, from small to XXX-Large.
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How do I choose the right absorbency level for pads and underpads?We provide absorbency level information in our product descriptions to help you make an informed choice based on your needs.
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Are your products suitable for both adults and children?Yes, we carry a wide range of products suitable for users of all ages, from infants to seniors.
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What brands do you carry ?We stock trusted brands known for their quality and reliability in the medical and healthcare industry, such as: Prevail, Tena, McKesson, Cuties, etc.
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Are your products suitable for overnight use?Yes, many of our products are designed for extended wear, including overnight use.
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Can I track my order once it's been shipped?Yes, we provide order tracking information so you can monitor the status of your shipment.
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Are your products suitable for individuals with sensitive skin conditions like eczema or dermatitis?Yes, we offer a range of gentle and dermatologist-tested products suitable for sensitive skin conditions.
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Are your products suitable for use in healthcare facilities and hospitals?Yes, our products meet the standards required for use in healthcare settings and hospitals.
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What is the difference between pull-ups and briefs?Pull-ups are designed to be pulled on like underwear, while briefs have tabs for fastening around the waist. We offer both options to accommodate different preferences.
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Can I place an order over the phone?Yes, you can place an order over the phone by contacting our customer service team during business hours.
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What is the lead time for processing and shipping orders?Orders are usually processed within the first hour after you place them. However, shipping times can vary based on the destination.